how do i cure a shell32.dll error that has brought my pc to a halt?

Start -> run and type SFC and press OK

Check this

http://support.microsoft.com/?kbid=148322

http://support.microsoft.com/?kbid=237888

http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q222/9/52.asp&NoWebContent=1


Sunray

hi Luxana...would have tried some of the links...but...at desktop or safe mode, the error message [ stack fault ]remains and i can not navigate...any solution will have to come by using the bootup disk and dos...A:\>....if there's another way to go or remove the error message, i am unaware............hope someone knows............

Hi ecedwards ...

Which from this links above is sutable in your problem? Have you try this: Disable Plug-In for Windows. To do so, remove Plugin.exe from the Startup folder or from the "load=" line in the Win.ini file in the Windows folder, and then restart your computer. Look at this link I have a similar problem. Maybe you will find out your solution. http://oldlook.experts-exchange.com/questions/20765992/Error-message.html#9552393 . And one link abou is poiting to Compaq coputer. Do you have compaq? Let me know have you doing!

found below info at link   http://www.computerhope.com/rdebug.htm#7
Implement this debug routine to reboot your computer......will need someone's help/confidence to do it if appropriate action...thanks>>>

DEBUG

E 40:72 34 12
RCS
FFFF
RIP
0000
G

To create a batch file that reboots your computer without having to type the above command each time use the following source:

GOTO BEGIN

E 40:72 34 12
RCS
FFFF
RIP
0000
G

:BEGIN
DEBUG < REBOOT.BAT

Hallo ecedwards

This debug above is only for rebut computer from command promt. I do not thik that we need it. I schow you my link beacause there is one option what I'm going  try right now. Check this:

You can also install W98 over the top of the previous one.

To do so renamen win.com to win.old. When boot the PC press F8 until you see a menu. Select the option that says COMMAND PROMPT ONLY.

Then follow these instructions:

C:>CD WINDOWS
C:\WINDOWS>REN WIN.COM WIN.OLD
C:\WINDOWS>

Reboot the PC and install W98 again. Make sure that the map where windows will be installed is WINDOWS and NOT WINDOWS.000.

With this method you don't loose any data and all the programs will be working. The only thing that can happen is that you must reinstall DirectX.

If you want to try this just get a boot disk win98 and let me know  I can navigate you.

I hope I get your point....

keep me posted if u need help

:>)

Alex

hello to all...spent nearly all day yesterday trying and trying...............from this link  http://freepages.computers.rootsweb.com/~kthompson/programfault.html....did #2 under recovery options...twice...the first time i botched something and ended with a new error message...tried and succeeded in getting into safe mode...ran sfc...nothing showed up out of order...looked for the extra documents file in explore but did not see it...redid the loading of windows over itself per the instructions in the link...seemed to go perfectly but ended with my old error message and back to square one...will the renaming and recopying windows per above be any different???...just in off the road and very tired...will try the new solutions above...been inop since sunday...everything i have ever read and been my experience too>>>never had a illegal shutdown error not cure itself with a reboot....usually led to removing or reinstall of a program....wondering if i were able to uninstall or delete iexplorer cure the ill.......please remember i am only able to navigate thru and by the boot disk....wondering too if this is the kiss of death ...hate to see my little hp suffer like this ...thanks to all.....back asap

http://freepages.computers.rootsweb.com/~kthompson/programfault.html

#2

error correction in previous comment

hello...recopied win98 files over itself again per #2 recovery options above...all seemed to go well but ended with same error message...not able to access scanreg/ restore or fix thru bootdisk...nor do i have access to the dos prompt to end at c:\windows...cdrom apparently inop also...could access edit system.ini but do not know how to edit within...will need some direction to do any editing of lines...ready for a ray of sunshine!

Luxana...i am not able to access files to rename

hallo ecedwards

Why you are not able to acces files? Do you have more then one particion on your HDD?. Because what I did was that I just copied win.com to another particion D:. And then start new instalattion win98 with setup /is /ie /iq  and when windows ask me first time to restart cocmputer I simply put my win98 system disk to drive and from command promt I delete the newone win.com from c:\windows and then I put back win.com from my D: particion back. No setting was changed and I've got fresh win98. That was just option that you have to rename win.com but you can copy ite somewhere else and then put it back.

to edit system.ini from dos promp siply type EDIT and then file name which you want edit.

good luck.... let me know how you doing....

Amd one more thing . I guess that you could not run scanreg because you did not have enough conventional memory. Windows Registry Checker may require 580 KB or more of free conventional memory to complete the repair process. If you encounter an "Out of Memory" error message, optimize your free conventional memory.

hello again...spent most of yesterday spinning my wheels again...another recopy failed...my hard drive is not partitioned...wish i knew why i can not acces my files...or documents...not able to click start to run anything...frozen...same for attempts to explore...will try to do some more searching for edit system.ini info....have tried to run my recovery disk...no go...same for the win98cd as i have both...no go...the bootup disk always refers to cdrom as drive e, one notch up from the usual d...my pc came designated cdrom as drive m...should i or the bootdisk be referring to cdrom as drive n...when i boot to apparent dos with bootdisk, ends at A:\>...when i try scanreg /restore or fix, says bad command....if i move to C:\>windows, same answer..........all i have been able to do so far from the bootdisk is run some of the tools in the help  menu, recopy all windows files +- 35minutes without cd, and a few responses[ discovered yesterday] from some of my desktop shortcuts...ran defrag from there...and probably botched the registry by cleaning with toni arts utility there...if you can dig yourself deeper without a shovel, i seem to be doing just that.........

ok...

are you able to copy win.com to your floppy? ( win.com size is around 25kb)
a:\copy c:\windows\win.com a:\

are you able see cd-rom from command promt?

do yu have a win98 install disk on your HDD?

Are you able to run setup.exe win98 file from command promt?

Do you have for example partition magic safe disks?

are you able to copy win.com to your floppy? ( win.com size is around 25kb)
a:\copy c:\windows\win.com a:\  >>>>>>>>>>took bootdisk out...put fresh floppy in...says copied 1 file from command given above...finished with a:\> prompt

are you able see cd-rom from command promt?>>>>i do not understand this one

do yu have a win98 install disk on your HDD?>>>>i do not know...have done what i have done in the past from recovery disk...sometimes it will start, other times would not go

Are you able to run setup.exe win98 file from command promt?>>>>do not know how to answer this one either...have copied win98 over itself 3 times now from whatever is presently installed on hd thru the bootdisk commands starting at a:\ and following recovery instructions given in the link referred to above

Do you have for example partition magic safe disks?

have doubled the points...i may have to have my hand held on this one...

MY KINGDOM FOR A CURE!!!

Ok a think I should teach you some basic dos commands:

1/when you copied this win.com to floppy and you are in a:\ just type DIR and you will see all files and directories. But it seems like you copied this file to floppy. But double check it !!!!

2/ When you are booting from floppy systwm disk win98 it will ask you to use cd-rom or not !!! When you choose yes and like you said you do not have ather particions you sould be able to see cd rom like letter e: and d: is your virtual disk. All what I want you to do is:

1/ Copy this win.com file to floppy I think it is done:))) but check  again it it is important !!!!
2/ boot with cdrom support
3/ put you instalation disk win98 to cd-rom
4/ then
a:\>e:
e:\>cd win98
e:\>win98>setup /is /ie /iq
5/ let install win98 copy files. Install folder will be c:\windows not c:\windows.000
6/ Now it will be important !!! First time when win98 ask you to restart put the win98 booot floppy and boot to dos then:
a:\>copy win.com c:\windows
overwrite? yes
1 file copied
Then pull out the floppy and reboot. If you cant do this point don't let boot you PC to system and tell me what is wrong!!!

Try it and then tell me if you were able todo this points if not let me know wich point you could not done.

And one more question:
do you have some important data on you PC or why you are so worried? If you dont have nothing important on your pc it will be easier.

good luck

Luxana...hope you are close by...just started from several replies above...


You can also install W98 over the top of the previous one.

To do so renamen win.com to win.old. When boot the PC press F8 until you see a menu. Select the option that says COMMAND PROMPT ONLY.

Then follow these instructions:

C:>CD WINDOWS
C:\WINDOWS>REN WIN.COM WIN.OLD
C:\WINDOWS>

Reboot the PC and install W98 again. Make sure that the map where windows will be installed is WINDOWS and NOT WINDOWS.000.


with bootup disk i went from a to c   and ended with cd \windows\options\cabs\setup to prep for recopy of win98

i never saw any map indications for the  caution of windows vs.windows.000

will hold for a bit to see if you are availabe...before i leap

just cancelled the above and will attempt your newest comment

have booted with cdrom support to a:   ...win.com is on a separate floopy...checked out ok at 24.2kb.........put it in and typed dir and response is a list of files...bootdisk back in and at a:\>

bootdisk in typed dir...21 files listed...

e:\>cd win98

CDR101:Not ready reading drive E

i have most of my data backed up but there is very important data, esp. a few jpg's that i do not want to lose...not much but i should have backed up before this event........worried ...yes...thinking this computer may be done for and will have to take the hd $omewhere  for $urgery and data recovery...ironically, i was just before copying the little bit of important data and doing a format...i still have not learned to stay off the pc when i am tired...too, at 57 senility is slowly creeping in...and slowly may not be slowly anymore

OK

I asked you because we have two options:
first is that what I'm trying to do now do not lost any configuration and your data or  the second is format your HDD and make a two partictions ( in the future it will be easy to reinstall your win98) and install win98 from a scratch.
But I thing we will try first and then if it do not help we have to move to second option.

this error e:\>cd win98

CDR101:Not ready reading drive E

means:

a/ your folder where you ahve your cabs is called or is somewhere else
b/ you did not have your win98 instalation cd in cd-rom

To finf out what is on your cd-rom typ DIR and you shold have a folder win98 on cd-rom. To move into folder type cd [and folder which you want move in]. try it againg and here you have a basic DOS commands :

http://www.cs.unca.edu/~jkdawg/help/msdos.html

let me know how you doing....

hello again...still have not been able to do as outlined above...just about to the conclusion the problem is either me or the pc or both...i am confident the info above would solve the problem but my access to the means to do it has come up short...if i am to rename win.com to win.old  thru explore, the pc does not respond...somewhere along the way the pc screen said it could not find win.com...cab folder may be elsewhere as the cd was in the cdrom in above...have already confessed my cdrom does not function as it should...nothing ever showed up in device manager to reveal  any problem...settings too were checked for auto start, etc...i probably would have opted for a format but i fear after i format and the cdrom does not respond, my cpu is dead...just about ready to send up the white flag...if no bolt of lightning shows soon, i will allocate points and move on...thanks esp. to Luxana and Alex..........................................

Hallo

do not format yet. Nothing ist lost!!! I thing we have some missunderstading.

1/ do not rename win.com if you have it on floppy !!!
2/ All tasks above you have to do in dos promt a did not ask you to boot until we have not install new files to your win.
3/ In which poit above we stucked?
4/ When you are booting from boot disk and you select boot with CD-rom support after thet asi atapi driver assghned you schold see there something like NUMBER OF DRIVES: x whot neber do you have there 1 or 0?
5/ on the end of booting you will see which number was assgned to you CD-ROM
6/ Do you have instalationdiskswin98 on your HDD or you have it on CD-ROM?

win.com is on floppy but i do not know when to use it....i do not even remember where i got it from at this point in time...ms-dos name is win.com...name is win...application file...location a:...24.2kb size...on floppy................from bootup disk>>>>number of drives is 1.........at the end of the bootup it says DRIVE E: DRIVER MSCD001 UNIT 0......the windows recopy thus far has come from my HDD...from cab files or backups, i do not know...shows the same routine as the cd version of win98, which i have also...i am currently using my old gateway 2000 with a pentium II 233 process...came with win95 and i recently upgraded it to win98se and increased sdram from 32mb to 161...did it all myself, if you can believe it after all the above...slow system but broadband helps a lot...if we can ever get the error off the hp so's i can get a bit of data that i value, the hp may blow if it needs to...

at e:\dir, i get >>>CDR101:Not ready reading drive E  abort, retry, fail?


again, my cdrom came new designated cdrom dive letter as M, if this is important???

Ok...so only change letter E: in my messages to letter M: ite does not matter which letter as long as you get it working.......try do same with M: letter....

still not working....says invalid drive specification, then goes back to E:\>

sorry

Are you suer that you have your cd in CD-ROM? Try another cd and type E:\>dir if you can see what is on cd....

When you boot from win98boot floppy disk with support the cd-rom drive on the end you shold get message something like this:

MSCDEX Version 2.25
Copyright (C) Microsoft Corp. 1986-1995. All rights reserved.
           Drive x: = Driver MSCD001 unit 0

I wont to know what is the x letter in your case. You should have there E: letter don't you?

tried the recovery cd and it responded with contents..............do not understand because i used this cd to install on gateway within the last month....will the recovery cd help while in ms dos?   tried to start it before from error on desktop and would not go................

just put win98 cd in gateway and started just fine

So it means that your windows cd is not working? Do you have another cd? Or if you have those instalation files on you c: driver it will be good. You need this files:

 Volume in drive E is Windows 98
 Volume Serial Number is 1984-D1F5

 Directory of E:\win98

05/12/1998  06:01a      <DIR>          .
05/12/1998  06:01a      <DIR>          ..
05/12/1998  06:01a             104,448 BASE4.CAB
05/12/1998  06:01a           1,716,224 BASE5.CAB
05/12/1998  06:01a              87,506 BASE6.CAB
05/12/1998  06:01a             271,931 CATALOG3.CAB
05/12/1998  06:01a      <DIR>          CHANNELS
05/12/1998  06:01a      <DIR>          CONTENT
05/12/1998  06:01a           1,079,296 DRIVER11.CAB
05/12/1998  06:01a           1,716,224 DRIVER12.CAB
05/12/1998  06:01a           1,716,224 DRIVER13.CAB
05/12/1998  06:01a           1,716,224 DRIVER14.CAB
05/12/1998  06:01a           1,716,224 DRIVER15.CAB
05/12/1998  06:01a           1,716,224 DRIVER16.CAB
05/12/1998  06:01a           1,716,224 DRIVER17.CAB
05/12/1998  06:01a           1,716,224 DRIVER18.CAB
05/12/1998  06:01a           1,716,224 DRIVER19.CAB
05/12/1998  06:01a           1,716,224 DRIVER20.CAB
05/12/1998  06:01a             857,337 DRIVER21.CAB
05/12/1998  06:01a              49,575 FORMAT.COM
05/12/1998  06:01a             635,779 NET10.CAB
05/12/1998  06:01a           1,628,160 NET7.CAB
05/12/1998  06:01a           1,716,224 NET8.CAB
05/12/1998  06:01a           1,716,224 NET9.CAB
05/12/1998  06:01a               3,270 OEMSETUP.BIN
05/12/1998  06:01a              78,720 OEMSETUP.EXE
05/12/1998  06:01a      <DIR>          OLS
05/12/1998  06:01a           1,243,136 PRECOPY1.CAB
05/12/1998  06:01a           1,317,735 PRECOPY2.CAB
05/12/1998  06:01a      <DIR>          TOUR
05/12/1998  06:01a             858,112 WIN98_22.CAB
05/12/1998  06:01a           1,716,224 WIN98_23.CAB
05/12/1998  06:01a           1,716,224 WIN98_24.CAB
05/12/1998  06:01a           1,716,224 WIN98_25.CAB
05/12/1998  06:01a           1,716,224 WIN98_26.CAB
05/12/1998  06:01a           1,716,224 WIN98_27.CAB
05/12/1998  06:01a           1,716,224 WIN98_28.CAB
05/12/1998  06:01a           1,716,224 WIN98_29.CAB
05/12/1998  06:01a           1,716,224 WIN98_30.CAB
05/12/1998  06:01a           1,716,224 WIN98_31.CAB
05/12/1998  06:01a           1,716,224 WIN98_32.CAB
05/12/1998  06:01a           1,716,224 WIN98_33.CAB
05/12/1998  06:01a           1,716,224 WIN98_34.CAB
05/12/1998  06:01a           1,716,224 WIN98_35.CAB
05/12/1998  06:01a           1,716,224 WIN98_36.CAB
05/12/1998  06:01a           1,716,224 WIN98_37.CAB
05/12/1998  06:01a           1,716,224 WIN98_38.CAB
05/12/1998  06:01a           1,716,224 WIN98_39.CAB
05/12/1998  06:01a           1,716,224 WIN98_40.CAB
05/12/1998  06:01a           1,716,224 WIN98_41.CAB
05/12/1998  06:01a           1,716,224 WIN98_42.CAB
05/12/1998  06:01a           1,716,224 WIN98_43.CAB
05/12/1998  06:01a           1,716,224 WIN98_44.CAB
05/12/1998  06:01a           1,716,224 WIN98_45.CAB
05/12/1998  06:01a           1,716,224 WIN98_46.CAB
05/12/1998  06:01a           1,716,224 WIN98_47.CAB
05/12/1998  06:01a           1,716,224 WIN98_48.CAB
05/12/1998  06:01a           1,716,224 WIN98_49.CAB
05/12/1998  06:01a           1,716,224 WIN98_50.CAB
05/12/1998  06:01a           1,716,224 WIN98_51.CAB
05/12/1998  06:01a           1,716,224 WIN98_52.CAB
05/12/1998  06:01a           1,716,224 WIN98_53.CAB
05/12/1998  06:01a           1,716,224 WIN98_54.CAB
05/12/1998  06:01a           1,716,224 WIN98_55.CAB
05/12/1998  06:01a           1,716,224 WIN98_56.CAB
05/12/1998  06:01a           1,716,224 WIN98_57.CAB
05/12/1998  06:01a           1,716,224 WIN98_58.CAB
05/12/1998  06:01a           1,716,224 WIN98_59.CAB
05/12/1998  06:01a           1,716,224 WIN98_60.CAB
05/12/1998  06:01a           1,716,224 WIN98_61.CAB
05/12/1998  06:01a           1,716,224 WIN98_62.CAB
05/12/1998  06:01a           1,716,224 WIN98_63.CAB
05/12/1998  06:01a           1,716,224 WIN98_64.CAB
05/12/1998  06:01a           1,716,224 WIN98_65.CAB
05/12/1998  06:01a           1,716,224 WIN98_66.CAB
05/12/1998  06:01a           1,716,224 WIN98_67.CAB
05/12/1998  06:01a           1,716,224 WIN98_68.CAB
05/12/1998  06:01a             197,621 WIN98_69.CAB
05/12/1998  06:01a              14,451 chl99.cab
05/12/1998  06:01a                 496 deltemp.com
05/12/1998  06:01a              85,498 dossetup.bin
05/12/1998  06:01a              93,242 extract.exe
05/12/1998  06:01a               6,484 intl.txt
05/12/1998  06:01a             686,042 mini.cab
05/12/1998  06:01a                 920 save32.com
05/12/1998  06:01a             143,818 scandisk.exe
05/12/1998  06:01a                 995 scandisk.pif
05/12/1998  06:01a               4,438 scanprog.exe
05/12/1998  06:01a             165,502 scanreg.exe
05/12/1998  06:01a               5,696 setup.exe
05/12/1998  06:01a              49,600 setup.txt
05/12/1998  06:01a             439,824 setup0.wav
05/12/1998  06:01a              14,924 setup1.wav
05/12/1998  06:01a              14,992 setup2.wav
05/12/1998  06:01a              45,379 smartdrv.exe
05/12/1998  06:01a             229,680 suback.bin
05/12/1998  06:01a               1,472 suhelper.bin
05/12/1998  06:01a             168,160 w98setup.bin
05/12/1998  06:01a                 537 wb16off.exe
05/12/1998  06:01a              14,144 xmsmmgr.exe
              94 File(s)    110,139,912 bytes
               6 Dir(s)               0 bytes free

Have you tried different cd put to you cd-rom and see if it works with DIR command?

if we can not use the recovery cd from ms dos, we are out of business for the evening....

moments ago ...did so in above comment with the win98 recovery cd that came with the computer when new

wondering if this pc has a means to block the win98 cd since it came with a recovery cd

can you answer my question above?

http://www.uktsupport.co.uk/hp/faq/pavilion.htm

just put the printer install cd in and it works...will try to locate another copy of win98cd...again, if the recovery cd can be used , it just worked also

Ok so this is our problem....ok that is good ide to get another win98 instalation disk. Then continue in our steps. make sure you have your old win.com on floppy and make sure you will put this file backe after first restart when win98 instalation ask you.

will do...thanks

Let me know how you doing....

good luck